Sony’s relationship with their indie companions has been a bit rocky over the previous few months. First there the confusion over the closure of the PlayStation Vita Retailer the place a scarcity of communication on Sony’s half noticed several Vita games canceled. Then others took to Twitter in July to complain about PlayStation Store discount policies, the prices of getting video games on the shop, and points with communication once more. On the time, Sony made no remark. Nonetheless, in keeping with the outcomes of Sony’s 2021 World Companion Survey obtained by IGN, Sony has recognized three areas of enchancment in an try to restore the broken relationship with their PlayStation indie companions.
The primary space of enchancment is to cut back the complexity of the connection between Sony and indie companions. This contains areas like ensuring companions perceive the best way Sony operates so the studios could make knowledgeable choices, and bettering communication, akin to making it clear who shall be working with the publishers over any issues.
The second space of enchancment was with reference to promotions. They are going to be permitting each publishers and builders higher entry to PlayStation Retailer gross sales, promotion analytics, and improved engagement. They’ll even be seeking to improve discoverability for smaller video games, more likely to do with the best way they are going to be featured within the PlayStation Retailer. Lastly, the third space of enchancment is when coping with points and complaints. Sony will do that by modernising their toolset to enhance “ticketing methods, documentation, and customer support efforts”.
Sony already appears to be making a begin on a few of these enhancements. Akupara Video games CEO David Logan advised IGN that “it was clear that the account managers at Sony had been working arduous for a very long time to push by plenty of the concepts the indie builders flagged” and that “Sony began rolling out a bunch of massive modifications” not lengthy after the indie companions’ criticisms went public in July. This has included extraordinarily improved response occasions, with most responses arriving between 24 and 48 hours after preliminary communication. There has additionally been higher promotion for some video games in locations just like the Ps Youtube channel, extra streamlined recreation pages and new sections on the Ps Retailer, subsidised porting prices with “very pleasant” phrases, and extra alternatives to low cost their video games.