Simply previous to Christmas, stories of failures and buring elements on Asus ROG Maximus Z690 Hero motherboards began to emerge. Usually an remoted incident or two wouldn’t be trigger for alarm, however within the days since, extra stories have emerged. After an investigation, Asus has begun preparations for a recall and alternative program, so in the event you’re utilizing one among these in style boards, you would possibly need to flip it off and search a alternative.
Customers took to social media and the Asus ROG discussion board to report their experiences. One consumer, maximumrog57, went into element with photos, a few which we now have included on this put up.
The consumer reported that his/her board wouldn’t utterly put up, with a BIOS put up code of 53, which signifies a RAM situation. An inspection revealed burnt elements adjoining to the reminiscence slots, which might certainly clarify the failure of the reminiscence subsystem. Different customers have reported related experiences with audible pops, burning digital smells and system shutdowns.
Well-known youtuber Buildzoid from Actually Hardcore Overclocking did some digging and reported {that a} particular capacitor on the Z690 Hero was incorrectly put in. Asus has since confirmed that that is the case and can provide replacements.
This is the full statement from Asus:
To our valued ASUS Prospects,
ASUS is dedicated to producing the very best high quality merchandise and we take each incident report from our valued prospects very severely. We now have not too long ago acquired incident stories relating to the ROG Maximus Z690 Hero motherboard. In our ongoing investigation, we now have preliminarily recognized a possible reversed reminiscence capacitor situation within the manufacturing course of from one of many manufacturing traces that will trigger debug error code 53, no put up, or motherboard elements harm. The problem doubtlessly impacts models manufactured in 2021 with the half quantity 90MB18E0-MVAAY0 and serial quantity beginning with MA, MB, or MC.
You possibly can determine your half quantity by referring to the product packaging: Please reference the hooked up picture
As of December 28, 2021, there have been a couple of incidents reported in North America. Going ahead, we’re persevering with our thorough inspection with our suppliers and prospects to determine all attainable affected ROG Maximus Z690 Hero motherboards available in the market and might be working with related authorities businesses on a alternative program.
Thanks a lot to everybody on your endurance and help whereas we’re working by way of the alternative program.
You probably have any questions or considerations please be happy to contact ASUS customer support.
Contact choices
ASUS Assist Web site – https://www.asus.com/us/support/
ASUS On-line Chat – https://icr-am.asus.com/webchat/icr.html…
ASUS MyASUS App – You should use by way of Home windows or Android or iOS
https://www.asus.com/us/support/MyASUS-deeplink/
Greatest regards,
The ASUS Crew
We’re happy to see Asus act rapidly on this situation. Should you’ve bought a board from one of many affected batches, it is good to know you are coated earlier than you could have an issue. Buildzoid additionally deserves credit score for his investigation (and having it confirmed). We reviewed G.Skill’s Trident Z5 DDR5-6000 reminiscence and have additionally used Crew Delta DDR5-6400 and did not come throughout any situation when testing on Asus’ Maximus Z690 Apex. After all, the Apex incorporates a a lot completely different reminiscence VRM design, in order that’s not shocking. We hope that this was an remoted manufacturing glitch. Hopefully customers will get their replacements and it’ll all be within the rear view mirror quickly.
