An rising quantity of PS5, PS4 gamers are voicing their discontent with PlayStation Help, or lack thereof, with no aid in sight. Sony pulled the plug on 1-to-1 help through Twitter final August, and issues have solely develop into worse since then.
What’s occurring with PlayStation Help?
As evidenced by an abundance of current complaints on social media and boards like Reddit and ResetEra, gamers are merely unable to connect with PlayStation’s buyer help. Overlook getting somebody on the cellphone, gamers contemplate themselves fortunate in the event that they get via to a reside chat agent, and stated agent sticks round and gives a decision somewhat than giving a non-answer to the problem at hand and ending the chat.
Defective {hardware} leads to weeks upon weeks of headaches, usually with no fascinating outcomes. Received points with two-step verification or your account being hacked? PlayStation Support probably can’t help so make a brand new account and cancel any debit or bank cards related together with your earlier account. Sorry concerning the video games.
For its half, Sony has apparently been recruiting players as online support agents and has seemingly supplied priority customer support to top PlayStation Stars members, however that’s hardly any comfort for the typical participant.
With Sony ramping up its PS5 marketing efforts, one can solely hope the corporate opens its pockets as much as revamp buyer help as effectively.
